Kerio Operator 2.4


Big Mountain remains committed to providing the best Kerio experience possible. This post is to announce the latest improvements to the Kerio® Operator enterprise-class phone system.  Today, Kerio has released Kerio Operator 2.4.

This major version of Kerio Operator provides significant improvements in the SIP interfaces applicable to more SIP provides, and has more call routing capabilities. This release adds video calling and has many other enhancements.

Improved SIP interfaces

The changes in SIP interfaces include:

  • Modified terminology in the configuration now complies with the terminology of the majority of SIP providers.
  • The SIP interface dialog now offers both a simpler configuration and capabilities to handle more complex scenarios, such as multiple SIP proxies, unusual use of the From: header, additional headers like P-Asserted-Identity, and so on.
  • You can define up to 1000 phone numbers for an interface.

Read more in our Knowledge Base: Connecting to VoIP service provider.

Improved outbound call routing

The context of call routes has been extended. For example, with a single dial-out prefix, Kerio Operator can direct users through different call routes. You also have more options when manipulating the calling and called numbers.

Read more in our Knowledge Base: Mapping external and internal numbers.

Video calling

Kerio Operator now supports video calls with supported phones and softphones.

Read about video calls in our Knowledge Base: Video calling in Kerio Operator.

Personalize the Operator Client interface

Users can change the color scheme of their Kerio Operator Client interface. Also, a custom logo can be used on the Kerio Operator Client login screen.

Read more in our Knowledge Base: Using the Kerio Operator Client interface.

Improvements in PRI/BRI/analog cards

The configuration dialogs for telephony cards now include audio gain controls, DTMF sensitivity, and Type of Number prefixes. Up to 1000 external phone numbers can be defined for each telephony card interface.

Read more in our Knowledge Base: Configuring standard phone interfaces.

Additional new features

Users can now apply call routing rules to calls coming from call queues and ringing groups.

You can now configure extensions to allow only one incoming call, for use with phones that do not have good support for call switching.

You also can now replace the sound files in the audio file library, as well as increase, decrease or normalize their volume.

You can now configure the DTMF detection in SIP interfaces.

You can prepend a label to the display name in incoming calls.

You can upload custom voice mail announcements (Busy message, etc.) via the Kerio Operator Client web interface.


Here is a detailed list of updates:

+ Added feature
* Improved/changed feature
– Bug fixed
! Known issue / missing feature

Version 2.4.0 – June 2nd, 2015

Kerio Operator
* Improved SIP Interfaces
* Improved outbound call routing
* Support for video calls
* Allow users to optionally apply call routing rules to calls coming from Call Queues and Ring Groups.
* An extension can be configured to allow only 1 concurrent call (for use with phones that do not have good support for call switching).
* Linux kernel updated to version 3.16.0.
* Added KVM VirtIO drivers.
* Added experimental support for Allo BRI (EuroISDN) cards.
* SIP From header can contain the caller’s number for forwarded calls.
+ External interface can have up to 1000 phone numbers.
+ Improvements in PRI/BRI/Analog cards
+ Added support for Mitel 68xx phones
+ Added the option to prepend a label to the display name of an incoming call (in interface configuration).
+ Added auto-provisioning support for Yealink VP530.
+ Added auto-provisioning support for Snom M300, M700.
+ Added auto-provisioning support for Snom 725.
+ Added auto-provisioning support for Yealink T21 E2, T23P, T23G, T27P, T29G, CP860.
+ Added auto-provisioning support for Grandstream GXP1610, GXP1620, GXP1625, GXP1628.
+ Added an option for incoming calls to read called number from the various identity headers (“P-Asserted-Identity” etc.)
– Fixed timezone definitions for several areas (Antarctica, Dhaka, Fiji, Kamchatka, Yakutsk, Vladivostok).
– The default limit for recorded calls size changed to 1 GB.
– Fixed error in call parking when a returning call would only ring for 30 seconds.
– Fixed warnings about ethernet cards when starting Kerio Operator on HyperV.
– Fixed login in Salesforce integration in IE 10/11.
– Fixed day/night mode switch messages in the Event log.
– Renamed Aastra phones to Mitel

Kerio Operator Administration
+ Updated Samepage logo in the integration screen.
+ Display the used video codec in call history.
+ Added an option to increase/decrease/normalize volume in audio file library.
+ Added an option to replace files in audio file library.
+ Added an option to restore a backup without network configuration (useful when restoring the backup in another network).
+ Several improvements and optimizations in the outbound call routing dialogs.
+ Added DTMF detection configuration to SIP interfaces.
– Fixed occasional sox warnings/errors in the logs during audio playback.
– Fixed searching to be case insensitive even for accented (unicode) letters.
– Minor corrections in the Russian translation.

Kerio Operator Client Interface
* Color themes
* Optional custom logo on the login screen.
+ Usability improvements in the call forwarding configuration.
+ Custom voice mail announcements (Busy message, etc.) can be uploaded via advanced options in the voice mail screen.

[divider] For a complete history of all previous releases, please visit the Kerio Operator Release History.

Big Mountain Mail is a Preferred Kerio Cloud Solutions Partner. Our goal is to always provide the best value and support to our Kerio customers. To learn more about our Kerio hosting solutions, please visit Kerio Connect Cloud shared hosting or our Kerio Connect Dedicated Server pages. If you have any questions about this update, please contact us online or by calling 866-910-1070. Thank you!